FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@reelstore.co just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@reelstore.co, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders that require shipping within the U.K. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.K. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please check this detailed breakdown (here) before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please see the table below to check the postage fees for different destination countries.

UK Shipping	A4	A3	A2	A1+
Print	£1.99	£3.99	£4.99	£6.99
Framed Print	£9.99	£14.99	£19.99	£27.99

 

EU Shipping	A4	A3	A2	A1+
Print	£3.99	£5.99	£6.99	£8.99
Framed Print	£17.99	£24.99	£29.99	£39.99

 

US Shipping	A4	A3	A2	A1+
Print	£5.99	£8.99	£12.99	£15.99
Framed Print	£24.99	£29.99	£35.99	£48.99

 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s unused, undamaged and contained in its original packaging. Unfortunately, we don’t offer exchanges. If you’re unsure about sizes, we recommend noting down the measurments from the product page and measuring it out in your planned hanging space.

Please contact our customer service team via hello@reelstore.co. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@reelstore.co with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within five days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of £20, £50 or a higher custom amount.